THE INFLUENCE OF ORGANIZATIONAL CULTURE AND CO-WORKER SUPPORT ON PERFORMANCE THROUGH JOB SATISFACTION OF EMPLOYEES AT THE CUSTOMS AND CUSTOMS SERVICES OFFICE, TYPE A, PASURUAN

Teguh Dwi Cahyono¹ , Ilya Farida²

Abstract

The purpose of this study is to determine and analyze the influence of organizational culture and co-worker support on performance through job satisfaction of employees at the MID-LEVEL CUSTOMS AND EXCISE SERVICES OFFICE, TYPE A, Pasuruan. This study is quantitative, using census sampling techniques to obtain a sample of 98 people.

The results of the study indicate that Organizational Culture has a positive and significant effect with a CR value of 2.5724910 and a probability value of 0.026  0.05 on Performance at the Customs and Excise Supervision and Service Office of Middle Type Pabean A Pasuruan. Co-worker support has a positive and significant effect with a CR value of 2.2526611 and a probability value of 0.035  0.05 on Performance at the Customs and Excise Supervision and Service Office of Middle Type Pabean A Pasuruan. Job Satisfaction has a positive and significant effect with a CR value of 2.1952434 and a probability value of 0.039  0.05 on Performance at the Customs and Excise Supervision and Service Office of Middle Type Pabean A Pasuruan. Organizational Culture has a positive and significant effect with a CR value of 4.8743449 and a probability value of 0.000  0.05 on Job Satisfaction at the Customs and Excise Supervision and Service Office of Middle Type Pabean A Pasuruan. Coworker Support has a positive and insignificant effect with a CR value of 8.1857435 and a probability value of 0.000  0.05 on Job Satisfaction at the Customs and Excise Supervision and Service Office of Middle Type Pabean A Pasuruan. Organizational Culture has a positive and significant effect with a SOBEL Test value of 2.84459 and a probability value of 0.0022  0.05 on Performance through Job Satisfaction at the Customs and Excise Supervision and Service Office of Middle Type Pabean A Pasuruan. Coworker support has a positive and significant effect, with a SOBEL test value of 2.9858 and a probability value of 0.0014 ± 0.05, on performance through job satisfaction at the Pasuruan Type A Customs and Excise Supervision and Service Office