THE INFLUENCE OF ORGANIZATIONAL CLIMATE, OPERATIONAL STANDARDS OF PROCEDURES, UTILIZATION OF INFORMATION TECHNOLOGY, AND ORGANIZATIONAL COMMITMENT ON THE OPERATIONAL PERFORMANCE OF THE DIRECTORATE OF TRAFFIC OF THE EAST JAVA POLICE

Dilla Rohmanita Oktavira Ningtiyas¹   Sutarmin²

Abstract

This study analyzes the influence of organizational atmosphere, standard operating procedures (SOPs), information technology utilization, and organizational commitment to operational performance at the East Java Regional Police Directorate. The research used a quantitative method with a questionnaire survey to Ditlantas employees, as well as multiple linear regression data analysis. The results of the study show that the four independent variables simultaneously have a positive and significant effect on operational performance. Partially, the use of information technology and organizational commitment are the most dominant factors in improving operational performance. These findings affirm the importance of creating a conducive organizational atmosphere, implementing clear SOPs, optimizing information technology, and strengthening organizational commitment to achieve maximum operational performance in service to the community. This research provides strategic recommendations for the East Java Regional Police Directorate in improving the effectiveness and quality of traffic services