The Influence Of Employee Performance And Facility Conditions On The Service Quality Of Free School Transportation

Dewi Fitri Kurniawati¹, Wiwik Budiarti^2*

Abstract

Mojokerto City organizes free school transportation services which has an important role in supporting educational accessibility for students. However, to ensure that this service runs optimally, it is necessary to understand that the quality of service is not only determined by the availability of adequate transportation facilities but also by the performance of the employees involved in organizing the service. This research was then aimed to determine the affect of employee performance and facilities on the quality of free school transportation services. This research used a quantitative approach with the help of questionnaires to free school transportation usesr (students). The results of the questionnaire were analyzed with multiple regression linear using SPSS. The results of the research showed there is partial significance value of 0.000 for employee performance (X₁) and 0.000 for facility conditions (X₂), or those was less than 0.05. From the results of the analysis, employee performance (X₁) and facility conditions (X₂) with the dependent variable of service quality (Y) have an R square value of 0.802, indicating a correlation. In addition, the simultaneous hypothesis (F test) is accepted with t_count > t_table, indicating a significant overall correlation between the independent and dependent variables. Thus, this research concludes that employee performance and facility conditions have a significant affect on the quality of free school transportation services.