THE EFFECT OF WORKLOAD AND WORK ENVIRONMENT ON PERFORMANCE THROUGH JOB SATISFACTION OF EMPLOYEES AT THE TANJUNG PERAK CUSTOMS AND CUSTOMS SERVICES OFFICE
Putu Wisnu Sudhana Yoga1 , Jovi Iristian2
Abstract
The purpose of this research is to determine and analyze the influence of workload and work environment on performance through job satisfaction of employees at the Tanjung Perak Customs and Excise Service Office. This research is quantitative, using census sampling techniques to obtain a sample of 100 employees. The results indicate that workload has a significant effect on employee performance. Assumptions were tested using path analysis. Workload with estimated regression weights value 0, 0633114, standard error 0, 0687944, critical ratio (t-table) 0.9202991 then significance value probability (P-value) 0, 3574165 > 0.05. Work Environment on Employee Performance Assumption testing is done using path model analysis (path analysis). Work Environment with estimated regression weights value 0, 5800490, standard error 0, 1692680 critical ratio (t-table) 3.4268084 then significance value probability (P-value) 0.000 £ 0.05. Job Satisfaction on Employee Performance. Assumption testing is done using path model analysis (path analysis). Job Satisfaction with estimated regression weights value 0.3823910, standard error 0.2380436, critical ratio (t-table) 1.6063907 then significance value probability (P-value) 0.029 £ 0.05. Workload on Employee Job Satisfaction. Assumption testing is done using path model analysis (path analysis). Workload with estimated regression weights value 0.2080216, standard error 0.0557311, critical ratio (t-table) 3.7325984 then significance value probability (P-value) 0.000 £ 0.05. Work Environment on Employee Job Satisfaction. Assumption testing is done using path model analysis (path analysis). Work Environment with estimated regression weights of 0.6223417, standard error of 0.0874093, critical ratio (t-table) of 7.1198530, and a significance probability (P-value) of 0.000 £ 0.05. Workload on Performance Through Employee Job Satisfaction. Assumption testing was conducted using path model analysis (path analysis). Based on the SOBEL Test, the result was 4.101759 with a significance probability (P-value) of 0.000 £ 0.05. Work Environment on Performance Through Job Satisfaction Based on the SOBEL Test, the result was 1.9633 with a significance probability (P-value) of 0.000 £ 0.05.