Impact Of Interpersonal Competence And Supervision On Advocates’ Work Responsibility Through Motivation   And Variable Intervening

(Case Study: PT. PLN (Persero)

Unit of Bitung Customer Service)

¹Raegen Jacobis^*, ²Suyanto

Abstract

The objective of the investigation is to determine and evaluate the direct and indirect effects of interpersonal competence and supervision on employee satisfaction and employment motivation. The sample was obtained from a PLN (Persero) Unit of Bitung Customer Service officer, which contained 73 samples. The data analyst method used is path analysis (path analysis). Interpersonal competence does not have an indirect impact on work motivation. Work motivation is substantially stimulated by supervision. There is no indirect influence of supervision on work motivation. Job satisfaction is significantly adversely affected by interpersonal competence. Interpersonalized competence also indirectly influences work satisfaction by influencing job motivations. Surveillance does not have a substantial direct impact on employment satisfaction; however, supervision has an implicit effect on job satisfactions through employment motivations. Work motivations have a significant immediate effect on employee satisfactions.